Warranties for products sold by Proper, but manufactured by a 3rd party, are provided by the 3rd party company directly. Our 12 month warranty covers manufacturer faults that do not stem from standard wear and tear. If you have found a manufacturers fault within 12 months from date of purchase we will happily replace it for you, free of charge. We carefully craft products with the intention that they last. If you’d like to find out more please email our support team. Customs FeesĮxtra duties and taxes may apply to regions outside Australia. Proper will not be responsible for any customs and duties charged to a customer. If you live in a more remote location, we're jealous, and also please allow a bit of extra time. Express shipping is generally 1-3 working days for Australia, and anywhere from 2–8 working days for other countries. We offer express delivery within Australia, and globally depending on your delivery destination. Shipping transit times are from date of dispatch, not date of purchase. Regular post delivery outside Australia ranges from 5 to 15 working days depending on the shipping address. Regular delivery within Australia ranges from 3 to 5 business days. Delivery times vary based on selected shipping service and destination. We usually dispatch orders in under 2 working days, though processing times can vary based on product availability. We are also able to delivery to Po Box and Parcel Locker addresses within Australia through our partnership with Australia Post. Proper customers live all across the globe, so we can ship to virtually any destination with a letterbox. ![]() Feel free to chat with us to check on current order processing times. ![]() Processing times are typically 1 - 3 business days, depending on the volume of orders our team is processing. Regular shipping is completely free within Australia, and a flat fee of $5.00 for all other destinations globally.
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